Contact Us
We're here to help. Choose the best way to reach our team.
Customer Support
Help with loan comparisons, account issues, or general questions
Response Time: Within 24 hours (business days)
Technical Issues
Report bugs, website errors, or broken features
Response Time: Within 48 hours
Privacy & Data
GDPR requests, data deletion, or privacy concerns
Response Time: Within 30 days (GDPR)
?? Business & Partnerships
Lender onboarding, affiliate partnerships, or strategic collaborations.
partnerships@credizen.net?? Press & Media
Journalists, PR inquiries, interview requests, or press kit access.
press@credizen.net?? Legal & Compliance
Legal disputes, regulatory inquiries, or compliance-related matters.
legal@credizen.netSend Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Our Headquarters
?? Office Address
Credizen Technologies SRL
Str. Aviatorilor 10, Floor 3
Bucure?ti 010071
Romania
Registered with ONRC: J40/12345/2025
VAT Number: RO12345678
EU Data Representative: Yes (GDPR Article 27)
?? Business Hours
Note: Our online platform operates 24/7. Email support is available outside business hours with responses sent the next business day.
Frequently Asked Contact Questions
How long does it take to get a response?
Customer support: 24 hours (business days). Privacy/GDPR requests: 30 days max. Technical issues: 48 hours. Urgent matters will be prioritized.
Can I call you by phone?
Currently, we do not offer phone support to maintain low operational costs (which allows us to keep our service 100% free for users). Email support ensures all requests are documented and tracked.
How do I delete my account and data?
Email privacy@credizen.net with "Data Deletion Request" in the subject line. Include your registered email address. We'll process within 30 days per GDPR requirements.
I want to report a lender for misconduct.
Email complaints@credizen.net with details (lender name, issue description, supporting documents). We take lender violations seriously and may delist partners who breach our standards.
How can I become a lender partner?
Email partnerships@credizen.net with your company profile, licensing information, and API capabilities. We review applications monthly and accept ~60% of lender applicants (strict quality standards).