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Contact Credizen Australia

We're here to help with your loan comparison questions

Get in touch

Have a question about comparing personal loans in Australia? Need help using our platform? We'd love to hear from you.

Contact details

What can we help with?

  • Loan comparison questions — How our platform works, what data we collect, how we rank lenders
  • Lender enquiries — Information about featured lenders or partnership opportunities
  • Technical issues — Problems using the website or comparison tool
  • Privacy requests — Data access, correction, or deletion under the Australian Privacy Principles
  • Editorial feedback — Corrections or suggestions for our content

What we cannot do

Credizen is a comparison service, not a lender or financial adviser. That means our team cannot approve a loan, change a lender decision, negotiate lender terms on your behalf, or tell you whether a specific product is suitable for your personal circumstances.

How to route your enquiry

  • Platform or comparison questions — Contact Credizen directly by email.
  • Lender application status — Contact the lender handling your application.
  • Complaint about lender conduct — Raise it with the lender first, then escalate to AFCA if unresolved.
  • Privacy or data requests — Contact us and reference your request clearly so we can respond under the Australian Privacy Principles.

Privacy and data requests

If you want to request access, correction, or deletion of personal information handled by Credizen, contact us by email and include enough detail for us to identify the request safely. You can also review our privacy policy for more information about how data is handled.

Regulatory contacts

For complaints about a specific lender, contact the lender first. If the matter is unresolved:

Related information

For more detail on how content is created, read our editorial policy. For ranking logic, see our comparison methodology. For service limitations, review the Credizen disclaimer.

Frequently asked questions

How can I contact Credizen Australia?
You can reach us via email at maloni@outlook.com. We aim to respond within 1–2 business days.
Is Credizen a lender?
No. Credizen is a free loan comparison service. We match you with offers from ASIC-regulated Australian credit providers.
How do I report an issue with a lender?
Contact the lender directly first. If unresolved, lodge a complaint with AFCA at afca.org.au or contact ASIC via moneysmart.gov.au.

Last updated: June 2026

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